Do you offer returns?

Yes, we do offer returns. All returns must be received within 14 days of the original shipment date. They must be returned in their original condition - unworn, unwashed, and smoke-free. All items that are not in their original condition will be refused or charged a 20-50% restocking fee.

Do you offer exchanges?

Due to a limited and constantly changing inventory, we are unable to offer exchanges. We recommend ordering the new color/style immediately and then shipping the return back to us!

How will my money be refunded?

You will receive an store credit for any returns. The store credit will be issued via e-mail 2-3 days after we receive and inspect your return, and will not expire.

Do the tags have to be attached?

Yes, all items must be returned with their original tags. Items without their original tags will be refused or charged a 20-50% restocking fee.

 

Are any items final sale?

Sale or discounted items (including items purchased with a discount code) are a final sale as well as gift cards.

What if my item is damaged when I receive it?

If you receive a damaged item, notify us via e-mail or phone within two days and we will be glad to issue a refund. Past the two day notification window, damaged items can only be returned for online store credit. Damage to items must be reported prior to wear, and the item must be returned with original tags intact on the garment

Will my shipping fee be refunded?/Do I pay to ship my return back?

Unfortunately, we cannot refund your shipping fees, and return fees are the responsibility of the customer.

How long do I have to ship my order back?

All items must be received within 14 days of the original shipment date.

Can I return my items in store? 

Unfortunately we cannot process returns from the site in our store.  Our brick and mortar store and online store do not operate on the same systems. 

Where do I ship my return?

Crane Clothing Co. - Attn.:  Online Department Returns

68th S. 4th St., Fort Smith, AR 72901